🎙Listen to the audio:
✏️Resources For You:
👉 Sampling Flowchart image
👉 Our team Follow-Up Guide
👉 Your Customer Experience Tracker
Sampling & Follow-Up Process To Implement:
👉 Offer 1 sample based on one of your customer’s highest health priorities (pick a health priority you know an oil will typically give a quick result for)
👉 Call them (not text) 2 days after giving the sample (can use scripts below to guide that conversation)
👉 If they had a good experience … invite to next class
👉 If they had a less than optimal experience, review the Sampling Flowchart
Sampling Conversation Scripts:
“Hi! Have you had an opportunity to use the oil sample yet?” (Don’t say “Hey, wanted to see how you liked the sample” because if they haven’t tried it yet, they’ll feel bad)
If NO: “That’s okay! Here’s what we’re going to do: When you get home tonight & start getting ready for bed … (repeat the usage instructions!) Then I’ll give you a call in the morning to see how it goes.” Check in with them the next morning to see how it went. If they still haven’t used it, invite them to grab the sample & teach them on the spot how to use it.
If YES: “How was your experience?”
If anything LESS THAN AWESOME: Don’t react or sound surprised. Simply listen to their experience. Restate what they experienced, so they feel heard & understood. Then say, “Here’s what we’re going to do: If you’ll continue to be patient with the process, I’ll be patient with you. (New oil) is another one I think you’ll have great results from. I’m going to get you a sample of that, & we’ll see if that’s the best oil to address your health need. And when we’ve found the right oil, then you’ll have something safe, natural, & cost-effective to address your health need!” Deliver the new sample & restart the sampling process.
If they loved their experience, it’s time to invite them to your next class! (this will increase your close rates in a HUGE way)
📝 Your Assignment:
1) Print the Sampling Flow Chart to keep in your office
2) Start contacting your list & offering a sample experience {see scripts from DAY 2}
3) Use your tracking sheet to track the experiences of your customers
💡 TIP FOR SOCIAL MEDIA SAMPLING: limit samples to the first 10 people (creates urgency). Have them DO something to qualify them for the sample (ex. fill out a form, watch a video, read a post) & have them message you an answer to something you ask (ex. “What did you like most about the video?”).
